class PRS_ServiceIncident : PRS_ExchangeElement

Description:

PRS_ServiceIncident contains the fundamental information related to a specific incident: its identity, status, priority, etc. The actual incident data, including specific transactions and resolution information, is contained in the objects associated with PRS_ServiceIncident. These include specific Problem, Resolution and Activity related objects accrued through the Transaction workflow.

Definition:

Feature Type Class Origin Qualifiers
InstanceID string CIM_ManagedElement
Description InstanceID is an optional property that may be used to opaquely and uniquely identify an instance of this class within the scope of the instantiating Namespace. Various subclasses of this class may override this property to make it required, or a key. Such subclasses may also modify the preferred algorithms for ensuring uniqueness that are defined below. To ensure uniqueness within the NameSpace, the value of InstanceID should be constructed using the following "preferred" algorithm: <OrgID>:<LocalID> Where <OrgID> and <LocalID> are separated by a colon (:), and where <OrgID> must include a copyrighted, trademarked, or otherwise unique name that is owned by the business entity that is creating or defining the InstanceID or that is a registered ID assigned to the business entity by a recognized global authority. (This requirement is similar to the <Schema Name>_<Class Name> structure of Schema class names.) In addition, to ensure uniqueness, <OrgID> must not contain a colon (:). When using this algorithm, the first colon to appear in InstanceID must appear between <OrgID> and <LocalID>. <LocalID> is chosen by the business entity and should not be reused to identify different underlying (real-world) elements. If not null and the above "preferred" algorithm is not used, the defining entity must assure that the resulting InstanceID is not reused across any InstanceIDs produced by this or other providers for the NameSpace of this instance. If not set to null for DMTF-defined instances, the "preferred" algorithm must be used with the <OrgID> set to CIM.
Caption string CIM_ManagedElement
Description The Caption property is a short textual description (one- line string) of the object.
MaxLen 64
Description string CIM_ManagedElement
Description The Description property provides a textual description of the object.
ElementName string CIM_ManagedElement
Description A user-friendly name for the object. This property allows each instance to define a user-friendly name in addition to its key properties, identity data, and description information. Note that the Name property of ManagedSystemElement is also defined as a user-friendly name. But, it is often subclassed to be a Key. It is not reasonable that the same property can convey both identity and a user-friendly name, without inconsistencies. Where Name exists and is not a Key (such as for instances of LogicalDevice), the same information can be present in both the Name and ElementName properties.
PRSUniqueName string PRS_ExchangeElement
Key TRUE
Description The PRSUniqueName property is a Globally Unique IDentifier (GUID) also known as a Universally Unique IDentifier (UUID). This property allows Solution and Service Incident objects to be used by multiple Solutions or Service Incidents without duplication. In addition, all Solution or Service Incidents containing a unique object are updated when the object is updated.
DirtyFlag uint8 PRS_ExchangeElement
Description The DirtyFlag is used by the SISService Start Transaction method to determine whether an ExchangeElement has been created, modified or deleted since the last Transaction. Any object not marked 'Clean' is included in the next Transaction. It is the responsibility of the entity creating, modifying or deleting the object derived from ExchangeElement to set this property appropriately. This property value is set to 'Clean' by an invocation of the Transaction Complete method with a Status parameter of zero (0).
ValueMap 0, 1, 2, 3
Values "Clean" [0]
"New" [1]
"Modified" [2]
"Deleted" [3]
RequesterID string PRS_ServiceIncident
Description The unique identifier for this incident assigned by the Requester.
ProviderID string PRS_ServiceIncident
Description The unique identifier for this incident assigned by the Provider.
CurrentState uint8 PRS_ServiceIncident
Description The state of the incident within the Service Incident Exchange Standard transaction model.
ValueMap 0, 1, 2, 3, 4, 5, 6, 7, 254, 255
Values "Beginning_State" [0]
"Not_Entitled" [1]
"Entitled" [2]
"Problem_Submitted" [3]
"Open_Requester" [4]
"Open_Provider" [5]
"Closed_Pending_Confirmation" [6]
"Closed" [7]
"Other" [254]
"Unknown" [255]
RequesterSeverity uint8 PRS_ServiceIncident
Description The severity of the incident as defined by the Requester. One is the most severe and five is the least severe.
ValueMap 1, 2, 3, 4, 5
ProviderPriority uint8 PRS_ServiceIncident
Description The priority of the incident as defined by the Requester. One is the highest priority and five is the lowest priority.
ValueMap 1, 2, 3, 4, 5
ResponseTime datetime PRS_ServiceIncident
Description The explicit time the Requester expects a response.
WorkflowStatus string PRS_ServiceIncident
Description Status of the incident according to the workflow.
Comment string PRS_ServiceIncident
Description Additional general information about the incident.
Entitled uint8 PRS_ServiceIncident
Description Is the Requester entitled to service or not?
ValueMap 0, 1, 254, 255
Values "Yes" [0]
"No" [1]
"Other" [254]
"Unknown" [255]
Acknowledge uint8 PRS_ServiceIncident
Description Was the last transaction was accepted or rejected?
ValueMap 0, 1, 254, 255
Values "Yes" [0]
"No" [1]
"Other" [254]
"Unknown" [255]
TransactionName string PRS_ServiceIncident
Deprecated PRS_ServiceIncident.LastTransaction
Description The use of the TransactionName property is deprecated. New Service Incidents should use the LastTransaction property and set this property to NULL.
LastTransaction uint8 PRS_ServiceIncident
Description The name of the last transaction which was acknowledged.
ValueMap 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 254, 255
Values "Service_Request" [0]
"Entitlement" [1]
"Problem_Submittal" [2]
"Accept_Problem" [3]
"Problem_Resolution" [4]
"Request_Problem_Information" [5]
"Provide_Problem_Information" [6]
"Provide_Admin_Information" [7]
"Query_Incident" [8]
"Confirm_Close" [9]
"Reject_Resolution" [10]
"Request_Closure" [11]
"Other" [254]
"Unknown" [255]

Typographical Conventions:

  1. Inherited properties are italicized.
  2. Local properties are bolded.
  3. Key properties are highlighted in gold

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